The deal between us.

1. Acceptance

By submitting your email to receive a login link, creating an account, accessing the dashboard, or paying for leads, you agree to these Terms of Service and our Privacy Policy. If you don’t agree, don’t use the service. We record the version of these Terms in force at the time you sign up; material changes are handled per Section 12.

2. What we provide

OverAssessedRE is an AI-assisted workbench for commercial property tax appeal firms. Depending on your subscription, the service includes some or all of: curated over-assessment lead intelligence for designated counties, an AI analyst chat tied to each property, a methodology slide with source provenance, a rule library that captures your firm’s underwriting standards, kanban-style case management, lock-at-filing snapshots, and periodic data refreshes. The current methodology is documented at overassessedre.com/methodology.html.

3. License

We grant you a non-exclusive, non-transferable, revocable license to access and use the service — including the data, AI outputs, methodology, rule library, and any documents we deliver — for your firm’s commercial property tax appeal practice. You may:

• Use the data and AI outputs to identify, evaluate, contact, and represent property owners
• Share property-specific data and methodology references with the owners you represent and the courts in which you file
• Include comp data, methodology citations, and your own verified work product in appeal filings

You may not:

• Resell, repackage, sub-license, or redistribute the data, AI outputs, methodology, or rule library outside your firm
• Use the service for any purpose other than commercial property tax appeal work (no marketing lists, no general real-estate prospecting, no using the AI chat as a general-purpose assistant)
• Reverse-engineer, scrape, copy, mirror, or extract the application, its data, or its AI behavior
• Share login credentials — each user must have their own account, and seats are counted per your subscription

4. Subscription & payment

The service is provided on a per-lead SKU across three quality tiers: Premium $85 / Standard $55 / Economy $25 per lead. Volume pricing is available on bulk commitments (50+ leads/month) via direct quote. Firms with grandfathered volume pricing established before 2026-05-15 are honored at $22 / $17 / $15 per lead for life. The tier, term, billing cadence, included counties, user seats, and any add-ons are set out on our pricing page (overassessedre.com/pricing.html) or in the order form, invoice, or written quote we issue to you, which together form part of these Terms. Fees are due in advance and are non-refundable. The sole remedy for data quality misses is free lead replacement (no refunds) — up to 25% of any paid order, within 60 days for Premium and Standard tiers and 30 days for Economy tier, as expressly stated in Section 4A. Late payments may incur suspension of access until cured. We may change pricing for future renewal terms with 30 days’ written notice; existing paid terms are honored at the rate then in effect.

4A. Per-lead specifics — tier eligibility, replacement guarantee, AI cap, volume bonus

The per-lead SKU has tier-specific rules that survive these general terms:

Tier eligibility by county. Premium tier ($85/lead) is only available in counties where the public assessment-history feed supports a 48-month no-county-activity guarantee — currently iasWorld-portal Pennsylvania counties (Montgomery, Bucks). Counties without that data source ceiling at Standard tier ($55/lead). Economy tier ($25/lead) is available in any county we screen. We never sell a lead at a tier above what the data supports.

Replacement guarantee — no refunds. Up to 25% of paid leads in any delivered order can be swapped for fresh leads from the same county queue. Premium and Standard: 60-day window. Economy: 30-day window. Replacement only; no monetary refunds. Reasons that qualify for swap:

• Owner attribution wrong (we said owner X, county records show owner Y)
• Property type wrong (e.g., we said Office, it is actually Industrial / Multifamily / Mixed-Use)
• Projected annual savings outside tier tolerance: Premium ±20%, Standard ±30%, Economy ±40%
• Activity-clean rule violated for the tier (Premium 48mo / Standard 36mo / Economy 24mo)
• Premium-tier only: LLC ownership did not pierce and skip trace returned no reachable contact

The replacement guarantee does not cover market-side outcomes outside our control — including but not limited to: the owner declining engagement, the owner having already retained another firm, the property selling mid-delivery, the owner being deceased / bankrupt / in litigation, or another firm filing an appeal on the property after our delivery. Replacements are served from reserve inventory at the same tier as the original; if reserve inventory is exhausted, we may substitute next-tier-down leads at proportional credit.

Volume bonus. Per-lead orders that meet dollar thresholds (currently $10,000 / $20,000 / $50,000) earn bonus leads at the same tier (5% / 15% / 25% respectively). Bonus leads are calculated on paid lead count, not on bonus lead count, and ship as-is — the replacement guarantee in this Section 4A applies to paid leads only.

AI usage cap and overage. Every per-lead account includes the AI workbench (per-property chat + dashboard chat) with a soft cap of 50 conversations per firm per week. Hitting the cap is not a service interruption; the cap is the trigger for an optional upgrade to AI Pro Unlimited at $200 per month per firm, which raises the soft cap to 1,000 conversations per month. We reserve the right to re-price the AI Pro tier with 30 days’ notice if real-world usage materially exceeds the underlying API cost. AI Pro is a month-to-month add-on and may be cancelled at any time.

Bonus / overage / replacement decisions are at our reasonable discretion. We will document each replacement decision in your dashboard with a one-line reason; the customer-facing reason picker is the contractual record of why a swap occurred.

5. No legal advice

OverAssessedRE is a data and lead generation service. We are not your attorneys, and we do not provide legal advice. Your relationship with the property owner, your fee structure, your appeal strategy, and the legal work itself remain yours. We do not file appeals on your behalf.

6. AI features — acceptable use

The service includes an interactive AI workbench — the AI analyst chat is available on every property, generates appeal narratives, summarizes documents you upload, and produces screening insights. The AI is a decision-support tool, not legal advice, expert testimony, hearing-grade valuation, or licensed appraisal. AI outputs may contain errors, omissions, or fabrications and are provided AS IS without warranty. You are responsible for independently verifying every factual claim, citation, valuation figure, and methodology step before relying on it in an appeal filing, settlement negotiation, or any communication with a property owner, opposing counsel, or tribunal.

The AI features are scoped to commercial property tax appeal work. You agree to use them in good faith for that purpose, and you agree not to:

• Attack the model. Do not submit prompts, files, or content designed to extract, reverse-engineer, replicate, disclose, modify, or circumvent the system prompt, tool definitions, internal data, model weights, or guardrails of the AI features — including jailbreak attempts, prompt injection, role-play exfiltration, indirect injection via uploaded documents, or any other prompt-extraction or guardrail-bypass technique.
• Don’t train on us. Do not use AI outputs — conversation turns, narratives, summaries, structured data, or any other model-generated content — as training data, fine-tuning data, evaluation data, distillation source material, retrieval corpus, or grounding data for any model, dataset, agent, or product that is not the licensed service itself.
• Don’t automate. Do not automate, script, headlessly drive, or programmatically interact with the AI chat or any AI feature except through an API we have documented and licensed to you in a written order form. The AI workbench is for interactive, professional human use by named licensed seats.
• Don’t mass-extract. Do not scrape, batch-export, mirror, or systematically harvest AI-generated content beyond what your firm reasonably needs for the active appeals it is working under its subscription.
• Don’t resell the AI. Do not resell, repackage, sub-license, white-label, republish, or expose AI-generated narratives, insights, summaries, or chat responses to anyone outside your firm’s licensed seats — including affiliated firms, contractors paid per-lead, or co-counsel — without prior written permission. The AI chat is not a product you may rent out, embed in a different tool, or front to your own clients as their AI assistant.
• Don’t use it as a general-purpose AI. The AI workbench is grounded for commercial property tax appeal work. Do not use the chat for unrelated tasks — personal writing, code generation, legal research outside tax appeals, image generation, homework, or any other off-domain use.
• Don’t feed it garbage you can’t share. Do not submit content you don’t have the right to share — including third-party personal data beyond what is necessary to evaluate an appeal, privileged communications you don’t hold the privilege on, malware, copyrighted material outside fair use, or unlawful material.
• Don’t evade limits. Do not create multiple or pseudonymous accounts, share credentials, rotate IPs/VPNs/proxies, or otherwise attempt to evade per-account rate limits, hourly/daily message caps, monthly token budgets, or seat counts. Free-tier accounts may not be used to evaluate the service on behalf of a paying tier without disclosure.
• Don’t treat AI output as professional opinion. Do not file, submit, cite, or attribute AI-generated content as the work product of an appraiser, MAI, attorney, or other licensed professional unless that professional has independently reviewed and adopted it as their own.

Monitoring and enforcement. We log every AI interaction — prompts, uploaded files, tool calls, outputs, account, IP, and timing — for security, safety, abuse detection, billing reconciliation, and product improvement. We use automated systems and, where appropriate, human review of flagged conversations. You have no expectation of privacy from us in your AI workbench activity, although we treat your data confidentially per the Privacy Policy. We may, without notice, rate-limit, throttle, redact, refuse, suspend, or terminate access to the AI features — or your account — if we detect abuse, a security risk, unusual usage patterns, or any breach of this Section. Repeated or willful AI abuse is grounds for immediate termination under Section 9 and may give rise to claims for damages, indemnification, and recovery of investigation costs.

7. Data accuracy

We source from county assessment records and licensed third-party data providers (see Data Sources). We validate the screening math against actual published tax bills and re-verify jurisdiction equalization factors on a documented cadence. That said, we don’t guarantee any individual lead converts, and we can’t warrant that third-party data is error-free. Use professional judgment.

8. Account & access

Accounts are passwordless — we send a magic link to your email. You are responsible for keeping your email account secure. Each user seat must be tied to a named individual at your firm; credentials may not be shared. We may suspend accounts for non-payment, breach of the license (Section 3), abuse of the AI features (Section 6), or any other material violation of these terms.

9. Liability

To the maximum extent permitted by law, OverAssessedRE’s liability for any claim arising from your use of the service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, special, incidental, or punitive damages, or for lost profits, lost data, or lost opportunities. This limitation applies fully to AI outputs — we are not responsible for the consequences of any business, legal, valuation, or filing decision you make based on AI-generated content.

10. Termination

You can terminate at any time by emailing us; cancellation takes effect at the end of your then-current paid term unless your order form says otherwise. We can terminate your account for material breach of these terms after written notice and a 7-day cure period (no notice required for fraud, security violations, AI abuse under Section 6, or non-payment beyond 30 days). On termination, your access to the dashboard, AI workbench, and rule library ends; you may export your own data via CSV up to the termination date.

11. Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania. Any dispute will be resolved in the state or federal courts located in Montgomery County, PA, and you consent to that jurisdiction.

12. Changes

We may update these terms; material changes will be posted here and emailed to active accounts at least 14 days in advance. Continued use after a change means you accept the updated terms.

13. Contact

Questions about these terms: [email protected].